Smart Collection is a billing and collection company which is responsible on issue the bills from owners or tenant in relation to the Air Condition charges of the unit you in. We collect any dues or fees from our customers in relation to the Air Condition services. 

For registered customers you may visit our company website: www.smartcollection.co please login after you access the yellow box (View and Pay your Bills) or you may use the hyper link which is in the top of our company website. In all cases you must have your customer login ID and password which will be sent to your registered email address or registered mobile number. 

If you have not received your login ID or password credentials kindly check your SPAM/JUNK folder in your registered email address.

Please contact us at +971 2 4935 100 or email us at info@smartcollection.co with your account or unit number details. We will verify your email address and send you your login and password details. You can always find your username and password on your registered email address as we always send it once you successfully registered in our portal.

Please visit https://billing.smartcollection.co/Account/Login, and Click “forgot password” and enter your account number. The link will be sent to your registered email address. Please follow the link and create a new password. Alternatively you may contact us by phone or email.

Please access your dashboard form https://billing.smartcollection.co/Account/Login you may find the link by visiting our home page on  website www.smartcollection.co, make sure you login in order to get access to your  Customer Dashboard, you can then update your account information.

You must close your existing account by requesting for a final bill. With reference to the new unit, you will need to follow the steps to register again.

If you paid security deposit, we will refund it after we clear the outstanding on the previous account and any other applicable administration fees. We recommend you ask for None objection letter from our company before proceed in deactivating your previous account in order to enable your smooth exit from the unit.

Your detail bills usually available on your customer dashboard account. However, we also send payment reminder along with basic details and breakdown of the bill on your registered email address and we will also send reminder about your upcoming bills via very basic reminder on SMS monthly.

 In all cases having correct registered email address and mobile number is vital to enable our system sending you the correct information.

We send the bills within the first two weeks of each month.

Depend on the tower you in but usually the due date is between 10 – 12 days from the day we issue the bill to your end

Subject that you failed to pay our full outstanding before the due date then our company will have the right to charge you late fees.

We usually charge late fees as extra charge in relation to the follow up and constant contact we make to encourage you to pay your bill and avoid disconnection. We highly recommend you to pay your bills within the first week of issue the bill to avoid any unnecessarily fees or even disconnection.

The bill consist of breakdown of the charges we put on the unit you occupied such as the consumption of the unit , capacity charge , fuel charge or any other applicable charges such as “monthly billing fees, late fees, disconnection fees , reconnection fees, activation fees , maintenance fees, final bill fees , NOC fees or any other type of applicable fees our company are in title to charge based on the terms and condition agreement you have signed with us or the tower management company.  

The consumption means the calculation of the cooled energy you have used in the unit you occupy or own from the first day of registering until the final day of each calendar month (e.g., if your initial reading was 1,000 KWH and the last reading was 1,250 KWH) we will deduct 1,250 – 1,000 = 250 KWH) whereby this difference multiplied by the cost of energy used as charged by the cooled energy provider to your tower.

Subject to the available payment options offered by the tower management, Smart Collection will offer number of payments options which can be found once you access your customer dashboard .

Click on “Pay Now” and you will be redirected to the payment screen, where you can choose your preferred payment method.

Pay online via using your Debit/Credit Card:

• Please choose the amount you will pay and click on pay and the system will direct you automatically to our secured payment gateway where you can fill in your debit/credit card details. The payment gateway will require the name which is appear in your debit/credit card alongside with the 16-card digit and your CCV in addition to your card expiry date.
• Once payment received you will get email confirmation on the transaction paid amount and your dashboard will automatically reflect that the payment happened.

Paying via “BANK TRANSFER”:

You need to do the payment directly via internet banking or mobile banking into the registered bank account which is showed in your bill. Once payment completed you will require to submit evidence of such payment in your online customer dashboard – the following steps will elaborate how to submit the receipt of the payment you done and our company will not be responsible to document the payment if you didn’t follow the following steps.

• On your customer dashboard click on “Pay” and you will be redirected to the payment screen and click again for BANK TRANSFER.
• In the empty box please type or enter the amount which you paid via bank transfer.
• Please make sure you enter the “Date of Transfer” and upload the proof of payment.
• Submit your proof of payment via clicking on the acceptance bottom.
• Kindly note that bank transfer usually take time until one of agent check that the money has been received into our bank account and its important to have the correct amounts alongside with the transfer date in order to accelerate tracking the payment you have done.
• Once our account team verify the payment it will reflect into your customer dashboard account and should be documented within 3 working days of submitting the correct information into our online portal
• Service fee may will be applied.

Paying via “CASH/ CHEQUE DEPOSIT VIA ATM”

You need to do the payment directly via ATM into the registered bank account which is showed in your bill. Once payment completed you will require to submit evidence of such payment in your online customer dashboard – the following steps will elaborate how to submit the receipt of the payment you done and our company will not be responsible to document the payment if you didn’t follow the following steps.

• On your customer dashboard click on “Pay” and you will be redirected to the payment screen and click again for ATM or CHEQUE PAYMENT.
• In the empty box please type or enter the amount which you paid via ATM or cheque.
• Please make sure you enter the “Date of payment” and upload the proof of payment.
• Submit your proof of payment via clicking on the acceptance bottom.
• Kindly note that ATM or Cheque payment usually take time until one of agent check that the money has been received into our bank account and it’s important to have the correct amounts alongside with the transfer date to accelerate tracking the payment you have done.
• Once our account team verify the payment it will reflect into your customer dashboard account and should be documented within 7 working days of submitting the correct information into our online portal
• Service fee may will be applied.

Paying via Phone call

Kindly contact our offices in our company working hours and one of our agents will assist you for further clarification please contact us on +971 2 493 5100

If you paid via a bank transfer or ATM machine or cheque you will need to:

• Login to your account on our Online Portal smartcollection.co
• On your customer dashboard click on “Pay” and you will be redirected to the payment screen and click again for BANK TRANSFER or ATM or CHEQUE.
• In the empty box please type or enter the amount which you paid via bank transfer or ATM or CHEQUE.
• Please make sure you enter the “Date of Transfer” and upload the proof of payment.
• Submit your proof of payment via clicking on the acceptance bottom.
• Kindly note that bank transfer usually take time until one of agent check that the money has been received into our bank account and its important to have the correct amounts alongside with the transfer date in order to accelerate tracking the payment you have done.
• Once our account team verify the payment it will reflect into your customer dashboard account and should be documented within 7 working days of submitting the correct information into our online portal.

Smart Collection customer dashboard has been designed specifically to view and explore your payment and bills history. From our company website please access your customer dashboard and after you access, please click on View and Pay Bills and the portal will take you automatically to your bill and payment history while you can access and view each bill separately.

If you wish to pay in advance, you can do so and our system will automatically detect such payment and consider it as credit balance on your account. You can always use your credit balance for any future monthly bills and the system will start deducting such amounts automatically without sending any kind of notification or reminders on pending payment. 

Subject you signed and accept the special terms and conditions of the offered plan our company can offer payment plan on big outstanding amounts. For avoidance of doubts, if you failed to pay on time based on the payment schedule then your service will be disconnected with no further notice or alarm.

The cooling system works usually on cooling the water which feed into your air condition system. As result in summer usually temperature is higher than winter which will end up making the air condition working harder to cool the water which will lead into perfect cooled air distribution into your unit and result into higher bills than in winter.

The following tips will help in reducing the bill but not necessarily waive any possible charges:  

• Make sure your flat is cooled as result try to turn off any sort of heating source such as lights, or open windows.
• The most important effective way in cooling your flat is when you keep it on as you will keep the cooling system working effectively without forcing the system generate higher energy consumption when the unit is warm. If you turn on the air condition in extreme low temperature that will result the system working harder to produce cool air and end up with high consumption. As result, the best way is to keep your AC on at all-time at 24 degrees and avoid lowering the temperature of the thermostat as much as possible. The worst thing you can do is leave the A/C off during the day and then turn it on when you get home, burdening it to lower the inside temperature by up to 10 degrees; you will end up using a lot more energy cooling the home that way.
• Having help of fans may help cooling the flat and reduce the temperature will result into less energy to operate your air condition system. Whereas the weather is good in late night or early morning you can always open window to enjoy free air-condition with no cost.

24 degree is a good degree in cooling and result to run at balanced performance level. If you decided to take temperature down, then you will result in increasing the energy used further and result into higher bills.

You will need to issue final bill before closing your account. Kindly access your customer dashboard and click on “FINAL BILL”. You need to provide all the information requested alongside your banking details to refund any remain security deposit if any left. Once the information is complete, pay all your outstanding bill and the request will be reviewed by one of smart collection billing agents.

Kindly contact us on your tower email which can be found on your monthly issued bill for example (e.g. yourtowername@smartcollection.co or contact us on info@smartcollection.co ) we only accept written complaint via email.