TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES

1 About Us

1.1 Company Information

Smart Payments Collection LLC ("We," "Us," "Our") is a registered Limited Liability Company in the United Arab Emirates under company registration number CN-2202693. Our registered office is located at 2nd Floor, Office 314, Ali Khan Rashed Al Mutawa Al Dhahiri Building, Plot No. 29, Al Ain Road, Umm Al Anar, Abu Dhabi, UAE, P.O. Box 129865.

1.2 Nature of Business

Smart Payments Collection LLC is a leading provider of utility management services in the Middle East. Our services include smart metering, billing, payment collection, and customer support for utilities such as chilled water, capacity charges, and other related services. We integrate advanced technology with industry expertise to ensure a seamless experience for our customers.

1.3 Acceptance of Terms

By accessing or using our website (www.smartcollection.co) or mobile application ("Application"), You (“Customer,” "You," "Your") agree to comply with these Terms and Conditions. If You do not agree to these Terms, please refrain from using our services

2 Privacy Policy

2.1 Data Protection & Confidentiality

We are committed to protecting Your personal information and ensuring its confidentiality. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

2.2 Collection & Use of Data

We collect and process personal data in accordance with UAE Data Protection Laws, including but not limited to:

• To facilitate utility billing and payments.
• To provide customer support and respond to inquiries.
• To enhance security and prevent fraud.
• To comply with applicable laws and regulations.

2.3 Security Measures

We implement industry-standard security measures to safeguard personal data, including encryption, secure servers, and compliance with UAE Cybersecurity Standards.

3 Pricing of Services

3.1 Transparent Pricing

All service charges, including but not limited to utility consumption fees, monthly charges, late fees, activation fees, and security deposits, are displayed on the online portal or application at the time of payment.

3.2 VAT Compliance

All charges include VAT where applicable, at the prevailing UAE rate in compliance with Federal Tax Authority (FTA) regulations.

3.3 Price Changes

Smart Payments Collection LLC reserves the right to update charges periodically. Any changes will be communicated via our website and application, but will not affect payments already processed.

4 Terms & Conditions of Service

4.1 Governing Law

• These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
• Any dispute or claim arising from the use of this website shall be subject to the exclusive jurisdiction of UAE courts.

4.2 Sanctions Compliance

• Our services WILL NOT be provided to any country, entity, or individual subject to sanctions imposed by the UAE government or the Office of Foreign Assets Control (OFAC).

5 Refund Policy

5.1 Eligibility for Refunds

• Refunds will be processed only through the original mode of payment.
• Refund requests must be submitted within 30 days from the date of transaction.
• Refund eligibility is subject to verification of incorrect or duplicate payments.

5.2 Processing Time

• Approved refunds will be processed within 180 business days.
• Refunds may be subject to applicable administrative charges or deductions.

6 Payment Methods and Currency

6.1 Accepted Payment Methods

We accept online payments via:

• Visa
• MasterCard
• Any other officially accepted payment methods

6.2 Currency

All transactions are processed in United Arab Emirates Dirhams (AED) or any other currency agreed upon at the time of payment.

7 Delivery & Shipping Policy

7.1 Non-Physical Goods

As a service-based platform, we do not engage in physical shipping or delivery. Customers can access invoices and payment records via our online portal or application.

8 Return Policy

8.1 Return of Services

Since our services are digital, there is no return policy applicable. However, refunds for overpayments or errors will be handled under our Refund Policy.

9 Cancellation & Replacement Policy

9.1 Cancellation of Services

• Customers may request to cancel their service subscription, subject to applicable cancellation fees.
• Cancellation must be requested in writing via email to info@smartcollection.co

9.2 Replacement of Services

• If a billing error occurs, the company will rectify the issue by issuing a revised bill or adjusting the next invoice.

10 Address & Contact Details

 

Company Name: Smart Payments Collection LLC
Registered Address: 2nd Floor, Office 314, Ali Khan Rashed Al Mutawa Al Dhahiri Building, Plot No. 29, Al Ain Road, Umm Al Anar, Abu Dhabi, UAE, P.O. Box 129865
Customer Support Email: info@smartcollection.co
Customer Service Hotline: +971 2 493 5100

11 Country of Merchant Domicile

Smart Payments Collection LLC is domiciled in the United Arab Emirates (UAE)

12 Other Terms & Conditions

12.1 Amendments

We reserve the right to update these Terms periodically. Changes will take effect immediately upon being posted on our website.

12.2 Third-Party Services

Some services provided may involve third-party vendors. We do not hold liability for third-party policies or service failures.

12.3 Limitation of Liability

• Smart Payments Collection LLC is not responsible for service interruptions beyond our control.
• We shall not be liable for indirect, incidental, or consequential damages resulting from service usage.

13 Governing Law and Jurisdiction

• These Terms are governed by UAE law.
• Any disputes will be resolved exclusively in the competent courts of the United Arab Emirates.